Shipping policy

Melbourne Tea Company Shipping Policy

Melbourne Tea Company ships domestically within Australia using Australia Post. We deliver to all states and territories, including:

  • Victoria (VIC)

  • New South Wales (NSW)

  • Queensland (QLD)

  • South Australia (SA)

  • Western Australia (WA)

  • Tasmania (TAS)

  • Northern Territory (NT)

  • Australian Capital Territory (ACT)

Domestic Shipping Methods and Delivery Times

We offer the following shipping methods through Australia Post:

  • Standard Shipping: Delivery within 3-7 business days.

  • Express Shipping: Delivery within 1-3 business days.

Please note that these delivery times are estimates and may vary due to external factors such as weather conditions or postal delays.

Domestic Shipping Rates

  • Free Shipping Australia wide on all orders over $60

  • Standard Shipping: $10

  • Express Shipping: $15

Domestic Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the Australia Post website.

International Shipping

Melbourne Tea Company ships internationally to a wide range of countries. Please note that some restrictions may apply, and we do not ship to countries that are subject to international sanctions or embargoes.

International Shipping Methods and Delivery Times

We offer the following international shipping methods through Australia Post:

  • Standard International Shipping: Delivery within 12-21 business days, depending on the destination.

Please note that these delivery times are estimates and may vary due to customs processing, international transit times, and other external factors.

International Shipping Rates

  • Standard International Shipping: Starting at $20.00 AUD

For accurate shipping costs, please refer to the shipping calculator at checkout.

International Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

Customs, Duties, and Taxes

Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient. Melbourne Tea Company has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the Australia Post website or through your local postal service’s website.

Shipping Issues

If you encounter any issues with your shipment, such as delays or lost packages, please contact our customer service team at enquiries@melbourneteaco.com.au for assistance. We will work with Australia Post to resolve the issue as quickly as possible.

Contact Us

If you have any further questions, please don't hesitate to contact us at enquiries@melbourneteaco.com.au